:: Railtel Corporation of India Ltd. ::

Network Operating Center

RailTel has an excellent team of highly qualified engineers working to support our customers on 24x7x365 basis. Proactive maintenance and monitoring is done regularly by engineers thus ensuring better service support. Our state of the art Network Operating Center (NOC) is capable to generate online reports for monitoring of SLA (Service Level Agreement) parameters on a periodic basis. Dorado Redcell is used as the network monitoring & provisioning system while Infovista is used for reporting and performance management.

RailTel has presently a work force of over 500 technically qualified personnel from the field of telecommunication and management. Senior management of RailTel is entirely drawn from Indian Railway and has extensive experience in project, operations and maintenance of telecom network. RailTel has also recruited engineers for operations and maintenance and is in the process of recruiting more technically qualified personnel.

	SDH & MPLS Central NOC at New Delhi
	Backup at Secunderabad & Kolkata
	Backup Link configured on Secondary Service Providers
	Edge/Access Layer NOCs at regional level
	High end SUN Servers with redundancy for NMS
	Alcatel/WRI/Tejas NMS for SDH Network
	Dorado Redcell for provisioning on MPLS Network
	Infovista for performance & SLA Management System
	Carrier grade environment for support of various network devices
	Round the Clock Manning
	“Infovista” for On-line performance monitoring on SLA parameters
	Real Time, Hourly, Daily, Weekly, Monthly & Quarterly Reports
	Reports on Uptime, Jitter, Latency, Packet Loss & Throughput
	24x7x365 Support
	Nationwide Toll-Free Number: 1800-11-7245 (BSNL/MTNL)
	Pro-active Maintenance & Monitoring of links
	Qualified Engineers at every 40-50 Kms for fault rectification
	Defined Documented Processes for auto-escalation of trouble tickets
	Penalty Clause inbuilt in SLA to save customer’s interest