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For Data Network (MPLS/NGN)
 
The CNOC (Central Network Operating Center) manages the MPLS network & IPVPN links centrally. RailTel has a work force of over 500 technically qualified personnel from the field of telecommunication and management to support the customers.

Network Management and Support (Features)

Network infrastructure monitoring and Management (access lines and routers).

24x7 customer support and fault resolution.
Real Time,Weekly,Monthly & Quaterly, Monthly reports.
Edge/Access Layer NOCs at regional level.
Technical Assistance on general inquiries.
Committed SLAs on project deployment.
Network performance
Commitment to the target service activation date.
Proactive ticket opening and customer notice of severe faults.
 
   
New Delhi-CNOC
RailTel Corporation of India Ltd.
3rd Floor, Microwave Complex,
Thomson Road,
New Delhi - 110002
Tel:- +91-11-23220500/504
Fax:- +91-11-23233027
helpdesk@railtelindia.com
ngnnoc@railtelindia.com
Call us at Toll free Number

1800-11-7245(BSNL/MTNL)

 
   
   
S.No Name Designation Contact Info
1. Shri Vivek Kumar JGM/CNOC
vivekkumar@railtelindia.com
+91-11-23220504
2. Shri Himanshu Kumar Sr. Manager/CNOC
himanshu@railtelindia.com
+91-11-23220504
3. Shri Rahul Joshi Manager/MPLS
rahul@railtelindia.com
+91-11-23220504
4. Shri Dharmendra Kumar Manager/NGN/Planning
dharmendrak@railtelindia.com
+91-11-23220504
5. Shri Vipin Kumar Das Manager/NGN/Support
vipin.kr@railtelindia.com
+91-11-23220504
6. Shri Sandeep Roy Mgr/Tech
sandeeproy@railtelindia.com
+91-9007044116
 
 
 
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