RailTel Corporation Of India Ltd.

For Data Network (MPLS/NGN)

The CNOC (Central Network Operating Center) manages the MPLS network & IPVPN links centrally. RailTel has a work force of over 500 technically qualified personnel from the field of telecommunication and management to support the customers.

Network Management and Support (Features)

Network infrastructure monitoring and Management (access lines and routers).

24x7 customer support and fault resolution.

Real Time,Weekly,Monthly & Quaterly, Monthly reports.

Edge/Access Layer NOCs at regional level.

Technical Assistance on general inquiries.

Service Level Agreements
	Committed SLAs on project deployment.
	Network performance

Network Deployment SLA
	Commitment to the target service activation date.

Service Operation SLA
	Proactive ticket opening and customer notice of severe faults.

We will resolve your query at:

New Delhi-CNOC

RailTel Corporation of India Ltd.

3rd Floor, Microwave Complex,

Thomson Road,

New Delhi - 110002

Tel:- +91-11-23220500/504

Fax:- +91-11-23233027

helpdesk@railtelindia.com

ngnnoc@railtelindia.com

Call us at Toll free Number

1800-11-7245(BSNL/MTNL)

Other Helpdesk Numbers:-

+91-11-23230345

+91-11-23230380

+91-11-65358542

S.No

Name

Designation

Contact Info

Shri Vivek Kumar

JGM/CNOC

vivekkumar@railtelindia.com

+91-11-23220504

Shri Himanshu Kumar

Sr. Manager/CNOC

himanshu@railtelindia.com

+91-11-23220504

Shri Rahul Joshi

Manager/MPLS

rahul@railtelindia.com

+91-11-23220504

Shri Dharmendra Kumar

Manager/NGN/Planning

dharmendrak@railtelindia.com

+91-11-23220504

Shri Vipin Kumar Das

Manager/NGN/Support

vipin.kr@railtelindia.com

+91-11-23220504

Shri Sandeep Roy

Mgr/Tech

sandeeproy@railtelindia.com

+91-9007044116